My client are a leading manufacturer of innovative access control solutions, providing high-quality security systems to organizations worldwide. They pride themselves on delivering cutting-edge technology and exceptional customer service to ensure their customers' security needs are met. They are currently seeking a highly skilled and motivated Technical Product Support Engineer to join their team.

Job Overview:

As a Technical Product Support Engineer, you will be responsible for providing expert support to their customers, ensuring that their access control systems are installed, configured, and maintained effectively. You will be the go-to person for troubleshooting, issue resolution, and providing detailed technical advice to customers. This is a fantastic opportunity for someone with a passion for technology and customer service.

Technical Product Support has three primary responsibilities:

1. Taking ownership of customer issues reported and seeing these through to resolution

2. Researching, diagnosing, troubleshooting and identifying solutions to resolve product issues

3. Following standard procedures for proper escalation of unresolved issues to the appropriate teams.

Qualifications:

Bachelor's degree in Engineering, Computer Science, Information Technology, or related field (or equivalent experience).

2+ years of experience in a technical support role, preferably in access control or security systems.

Strong understanding of access control systems, networking, and related technologies.

Excellent troubleshooting and problem-solving skills.

Experience with access control software and hardware, including card readers, controllers, biometric systems, and software platforms.

Customer-focused with a strong attention to detail and a solutions-oriented approach.