An independent Kenilworth estate agent is getting ready for a major awards ceremony this week after being shortlisted for an industry award.

Julie Philpot Residential has been recognised for delivering "outstanding" customer service to its clients by making the shortlist for The ESTAS - the biggest award scheme in the UK residential property industry. 

Launched in 2019 the company has achieved the ESTAS 'Standard of Excellence' based on the service ratings they achieved via customer reviews submitted to the ESTAS review platform.

The reviews were completed at the end of the moving experience and ESTAS monitors service ratings over a 12 month period, to get an overview of the standard of service that is been delivered to the customers.

Julie Philpot Residential has been nominated for the Sales award for the West Midlands, and will find out if it has won at the prestigious annual ESTAS ceremony held in London on Friday (October 20).

The awards will be presented by the UK's favourite property expert Phil Spencer in front of 1,200 of the UK's top property professionals.  

Ahead of the ceremony, owner Julie Philpot said: "We are so very proud to be the Estas Awards Gold Winners for Customer Service in the West Midlands Region, as a result of this we are attending the prestigious National Awards Ceremony hosted by Phil Spencer, taking place at the Grosvenor House Hotel on Park Lane in London on Friday.

"Needless to say we are so thrilled to have won the regional award, a national prize would of course be quite amazing. 

"We take our levels of customer service very seriously because we know clients have a choice. 

 "We also would like to thank you for trusting us with your property, the present times are quite challenging for the whole of the property market for everyone, we can assure you we are doing everything in our powers during this very slow market to look after our clients."

Julie Philpot Residential has been nominated for the Sales award for the West Midlands at The ESTAS (image supplied)

The awards are powered by the ESTAS online customer review platform which enables property professionals to demonstrate the customer service standards they deliver for their clients.

ESTAS strict verification process ensures reviews are genuine, this year's shortlist has been calculated following the evaluation of 300,000 customer review ratings. 

Simon Brown, founder of ESTAS says "At ESTAS we're creating a community for best practice property professionals who all share a passion for delivering great service and a belief that service really does matter." 

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