A pub in Balsall Common has been forced to apologise and offer an explanation to customers after a problematic Christmas Day lunch service.

The team at The White Horse have offered refunds to diners on December 25 after what they described as a "domino effect" of issues.

Customers have claimed they were either forced to wait hours for their Christmas lunches or did not even get one as "chaos" hit the pub.

The Kenilworth Road venue has said it understands why customers were so upset and will "continue to work around the clock to rectify the issue, answer all complaints, and acknowledge everything that's required".

Taking to social media, pub manager Daejon said there were "major technical issues" with preorders meaning a "last-minute manual input" of all orders was needed, causing delays in receiving the seated guest's order.

"The staff tried their best to stay on top of the orders as well as the communication with the kitchen", he wrote.

"From there, it was simply a domino effect.

"I've seen the reviews and understand why people are soo upset, I understand how it may have seem that 'management' were staying away but with all honesty, it was ourselves trying to keep it a float and organised but to no avail at that point.

"For those who have known me for the last two years, you know what I'm about, you know how much I care and how hard I've worked at building a lovely community hub for us all to enjoy, and since the complications started in the kitchen a while back with chefs walking out, I've only been trying to hold it together in the kitchen.

"Again, this has impacted you all greatly and I understand why it has better than anyone, as I feel like I personally disappointed our village and the lovely people that trusted myself and the team to provide them with the best level of service, especially on such a special day.

"For those impacted, we will be issuing a full refund to all and will be extending an invite to you at a later date, once our kitchen is sorted. If given the chance to reignite that fire and warmth that has been tarnished by yesterday's performance we would much appreciated."