Julie Philpot Residential has received the Best in Postcode Area award at the prestigious ESTAS Customer Service Awards 2023 - the biggest awards in the UK property industry.

The winners were announced at the glittering awards ceremony at the Grosvenor House in London last week, which was hosted by the country's favourite TV property presenter Phil Spencer in front of 1,000 guests.

The awards - which this year celebrated their 20th birthday - power the ESTAS customer review platform which recognises the best estate and letting agents for customer service based on ratings from clients who have been through the moving experience with an agent.

This year's results were calculated from over 300,000 customer review ratings.

And while owner of the Kenilworth-based company Julie Philpot was unable to attend in person - as she was still in France after the Rugby World Cup - she was able to follow the awards from afar along with the team.

She said: "We are absolutely thrilled to be recognised in this year's ESTAS.

"It means so much to us as we know it's our customers who have judged our performance.

"We take our levels of customer service very seriously because we know clients have a choice.

"We have always been very proud of the personal service and this proves we are delivering what we promise."

Company owner Julie Philpot followed the awards from afar in France! (image supplied)

Estate and letting agents were recognised in regions and post codes around the UK.

National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.

Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 told the audience: "Everyone one shortlisted here today has attained the ESTAS Standard of Excellence which is based purely on service ratings from customers at the end of the moving experience, giving a highly accurate overview of the standard of service that's been delivered to the end client.

"This is a great achievement in its own right so whatever unfolds this afternoon you should all be immensely proud."

Ben Marley, commercial director at The ESTAS said: "When we started we wanted to create a set of property awards which were completely pure, where winners were selected solely on customer service ratings from actual transactions.

"Two million reviews and 20 years later ESTAS is now the customer review platform of choice for property professionals and the most prestigious award an agent, a conveyancer, mortgage broker or supplier can win in the property industry."

Dan Salmons, CEO at headline partner Coadjute, said: "On behalf of the Coadjute team, warm congratulations to all the winners this year at The ESTAS.

"We were delighted to see so many outstanding achievements recognised across the industry from everyone involved. It has been a real pleasure to support The ESTAS this year."