The secret to success for independent Kenilworth audiologist
Excellent customer care, understanding patients' needs and building a genuine rapport with clients is the secret to success for a Kenilworth audiologist now celebrating its sixth year in the town.
Launched by Khiyam Hussain – a qualified audiologist with over 15 years of experience – Hear Better With Us has quickly built a strong customer base in Kenilworth and has a five-star rating on Google reviews.
Having worked for the NHS as well as high street retailers, Khiyam decided to set up his own practice to ensure he can provide the best customer care possible.
This is what, he says, makes Hear Better With Us the best place in Kenilworth for all audiology services.
"What truly sets us apart is the exceptional level of personalised service we offer," Khiyam told Nub News.
"We take the time to understand each individual's needs, which allows us to build lasting relationships with our patients, rather than simply rushing them through appointments.
"I'm able to dedicate my full attention to every patient, and that level of focus really distinguishes us from other providers."
Hear Better With Us continues to offer free, comprehensive hearing tests – a service it began during the pandemic.
Khiyam also offers ear wax removal and is urging residents to ensure they only visit qualified professionals for the procedure.
Charging £40 for one ear or £60 for two, Hear Better With Us also prioritises patients by waiving consultation fees if no wax is found.
The Oaks Precinct business also offers after-work appointments until 7pm, providing added convenience.
As well as offering competitively priced hearing aids, Hear Better With Us works with a wide range of manufacturers, giving customers the freedom to choose the hearing aid that best suits them.
Khiyam understands that choosing a hearing aid is a highly personal decision — one that affects a person's daily life and comfort — so he offers a two-week free trial on all new devices to ensure each patient has the time and confidence to find the right fit before committing.
"Hearing aids are a significant investment in your health, and it's vital that patients feel confident and comfortable with their choice," he explained.
"We work with many older and more vulnerable individuals, so offering a trial period ensures they can make an informed decision at their own pace.
"This level of flexibility and care is something that not all competitors provide."
The level of care does not end once the hearing aids are fitted.
Hear Better With Us offers patient-centred aftercare, allowing clients to return annually for hearing checks and quickly book appointments for any issues or adjustments with their devices.
They also receive half-price ear wax removal for two years after purchasing hearing aids and a five-year warranty on hearing aids.
"We take pride in offering exceptional aftercare," said Khiyam.
"You'll always be seen by the same audiologist here. That continuity means you're being cared for by someone who knows your history and understands your needs.
"At larger retailers, it's common to see a different clinician at every visit, which can compromise the quality of care."
Asked how the first few years in Kenilworth have been, Khiyam added: "Now, six years in, I feel proud of the loyal client base we've built. Many of our new patients come through word of mouth, which is incredibly rewarding.
"I've really grown to love the town and the connections I've built with patients here.
"What I enjoy most about audiology is the immediate impact we can make.
"Whether it's removing ear wax or fitting a hearing aid, the improvement people experience in their hearing is often instant—and deeply fulfilling to witness."
To find out more about Hear Better With Us, head to the website here.
Patients are seen on an appointment only basis and bookings can be made by phone on 0330 133 0655 or by email [email protected].
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