Provide application support for the organisation's CRM platform and associated business systemsInvestigate, troubleshoot, and resolve system issues and user queriesSupport the administration and configuration of Microsoft Dynamics 365Assist with system enhancements, upgrades, testing, and release activitiesWork with users to understand issues and gather system requirementsSupport reporting, dashboard, and data management activitiesCreate and maintain system documentation, user guides, and knowledge base articlesLiaise with third-party suppliers and internal stakeholders where requiredSupport user acceptance testing (UAT) and quality assurance processesContribute to the ongoing improvement and optimisation of CRM processes and functionality